Our policies
Please review the following policies we have implemented to ensure a safe and respectful training environment. We thank you for your cooperation and support!
group classes / Memberships
Members must sign up for classes through the customer portal.
Members are asked to please be on time as classes will start at the listed time.
If you arrive more than 10 minutes late, you will be asked to wait until the next class to participate.
Members will be required to purchase their own hand wraps and gloves.
Unused classes will roll into the following month as long as the membership is ACTIVE.
When memberships are cancelled, all unused classes are terminated the same day.
Members are responsible for keeping track of renewal dates.
Boxfit LLC WILL NOT provide a refund for memberships cancelled after the renewal date.
Private training / packages
Private training sessions are scheduled on a first come, first served basis.
When private sessions are booked, if they are not cancelled / rescheduled within the required notice period clients will be charged for the session.
Package options are available for purchase at a discounted per session rate.
Private training packages are eligible to be used at any time and do not expire.
Scheduling is at the discretion of the client. Private training slots are on a first come, first served basis and the desired time slot cannot be guaranteed each week.
When a package is purchased, all sales are FINAL and Boxfit LLC WILL NOT provide a refund in the event sessions are unable to be used.
Cancellations / rescheduling
Private training sessions will require 24 HOURS NOTICE in the event of a cancellation or reschedule.
Group classes will require 12 HOURS NOTICE in the event of a cancellation or reschedule.
Private sessions or group classes that are cancelled within the required time frame of notice, WILL NOT be refunded.